Terms & Conditions

The Brookby Group and its associated contractors undertake to care for the health and wellbeing of the customers pet(s) to the best of their ability, but will not be held responsible for any issues, health or otherwise, illness or loss for any reason whatsoever.

All quotes and prices given are for ruling rates and any increases applying at the time of travel will be additional and payable by the customer.

High Season surcharges apply between December 20 – January 10. All prices subject to change without notice.

Check-in/check-out 7.00-am – 6.00pm Weekdays, 7.30am – 6.00pm Weekends and Public Holidays. Closed Xmas Day.

Bedding is washed frequently so all pets belongings are clearly named to avoid loss. All pets must have current vaccination certificates with vaccines including Kennel Cough and Lepto having been administered at least 7 days prior to check-in. Please ensure your pet is flea and worm free.

Prices for air transport are based on dimensions and weight. When these have been supplied by the customer they may be subject to adjustment as determined by IATA regulations, the airline, or Veterinary Inspector and will be payable by the customer.

Payment in full is due 7 days before air travel. In the event of cancellation or unavailability of services, any unexpended portion of payment will be refunded at the sole discretion of Brookby Pet Lodge. In case of changes to airline schedules we will, with the customers consent, arrange travel on the next available flight. We will not transport vicious or banned and restricted breeds. Any unpaid debt is subject to a 10% penalty charge plus all collection costs.

Any pets not collected 7 days after due date of leaving Brookby Lodge will be deemed to be abandoned, and unpaid boarding will become immediately payable.

Any unpaid boarding will have collection charges added and be passed on for collection.

Any unpaid debt is subject to a 20% penalty charge plus all collection costs.

Dog Travel

Don’t just take our word for it…

“Excellent service and you can feel that they love animals, which is by far the most important. Our cat arrived from Auckland to New York perfectly. Surely tired as we were, but now a New Jersey resident! Many thanks again to all the team! We cannot me happier.”

Fiona Robertson

Office Hours: Monday - Friday 9am - 5pm

Other Services: Brookby Lodge & Pets By Air